Teach your agents the way your business works

Answers customer questions from the company knowledge base. Use when the question has a documented answer; escalate if uncertain.

Classifies tickets by urgency (critical, high, medium, low) based on SLA and customer impact. Use for every new ticket.

Drafts a review reply analyzing sentiment. Use to answer positive or negative reviews.

Handles complaints with a standard procedure, verifies resolution feasibility, and keeps the log. Use for formal complaints.

Researches keywords with volume, difficulty, and search-intent analysis. Use before writing any SEO content.

Analyzes competitor content to find gaps and opportunities. Use before defining the editorial plan.

Generates a structured SEO article with headings, meta description, and on-page optimization. Use when the keyword is already set.

Creates landing page and ads copy with A/B test variants. Use for campaigns and landing pages.

Creates newsletter draft, content and sending via Mailchimp with compliance check and approval. Use for newsletters and DEM.

Reads and summarizes a PDF document extracting key points. Use for contracts, invoices, manuals, and long reports.

Extracts structured data from documents (tables, dates, amounts). Use to populate spreadsheets or reports.

Answers questions about document content with quotes. Use when the user asks about an uploaded document.

Creates and edits Word, Excel, and PowerPoint documents. Use when a new document is needed or an existing one updated.

Compares two document versions and lists differences. Use for contract revisions or drafts.

Creates a Google Doc from title and Markdown, appends content and tables. Use to save chat deliverables to Docs.

Compares CVs against the job description and generates skill matching. Use for new applications.

Compares candidate skills against role requirements and generates a ranking. Use after screening multiple applications.

Generates pre-qualification questions based on role and seniority. Use before the interview.

Generates structured candidate feedback after the interview. Use to communicate outcome and feedback.

Plans interviews (who interviews, when, with which questions) and prepares the candidate card. Use to organize interview days.

Classifies emails by priority (urgent, important, normal) based on content, sender, and deadlines. Use at the start of the day.

Generates the email reply draft based on context and sender preferences. Use for requests needing an answer.

Tracks deadlines and commitments with priority notifications. Use to never lose commitments made in emails.

Generates meeting minutes with action items and owners. Use after every meeting with notes or transcript.

Reads the Outlook mailbox, prepares reply drafts and proposes sending only with approval. Use when the customer uses Microsoft instead of Gmail.

Captures and validates new leads from various sources. Use when a contact request, quote request, or form arrives.

Enriches the lead profile with company data and records interaction history. Use after capture to complete the card.

Scores the lead High/Medium/Low based on engagement, budget, and timing. Use to decide follow-up priority.

Notifies the sales team about a hot lead with a summary and suggested actions. Use when a lead passes the High threshold.

Creates and manages personalized follow-up sequences based on lead score. Use to close stalled deals.

Creates a contact form with Google Forms, reads new responses and pushes them to CRM/Sheets. Use for landing pages, fairs and campaigns.

Searches products in the catalog and generates cart links. Use when the customer asks about products, availability, or prices.

Checks order status and provides tracking. Use for requests like 'where is my order' or shipping updates.

Handles discount codes and promotions. Use for discount or promotion requests; requires approval for discounts above 20%.

Monitors stock levels and generates reorder forecasts. Use to alert when a product falls below the minimum threshold.

Generates a daily, weekly, or monthly sales report with key metrics and change versus the previous period.

Checks calendar availability and proposes optimal slots respecting preferences. Use at the start of every appointment request.

Creates the calendar appointment with video link and sends confirmation. Use after the customer picks a slot.

Handles pre-appointment reminders and no-show follow-up. Use for all confirmed appointments.

Handles change or cancellation requests applying company policies. Use when a customer asks to move or cancel.

Organizes the day with deep-work blocks and priority handling. Use in the morning or on daily-plan request.

Gathers requirements and computes the quote with taxable amount, 22% VAT, and discounts. Use when the customer asks for a quote.

Generates the formal document (Word/PDF) from the company template. Use after quote calculation.

Reconciles income and expenses by matching invoices against bank movements. Use at month end or on balancing request.

Manages tax deadlines and prepares reminders. Use for periodic deadline monitoring.

Turns a verbal request into structured tasks with priority and deadline. Use for requests to triage.

Updates the project board (Trello, Asana, ClickUp) with task status. Use at end of day.

Generates the project progress report with blockers and next steps. Use for the customer or management.

Generates the daily standup digest from team tasks. Use in the morning or on request.

Reminds of approaching deadlines with enough margin to act. Use on schedule or daily.

Generates the weekly or monthly KPI report with key metrics and trends. Use for the weekly or monthly cadence.

Compares one period's data against the previous one, analyzing changes and anomalies. Use to understand what changed.

Detects data anomalies and proposes checks. Use when a number deviates from the norm.

Turns data into strategic priorities with estimated impact and cost. Use to decide where to invest time.

Summarizes data for the owner in plain language, no jargon. Use for the weekly briefing.

Reads traffic, top pages and conversions from Google Analytics and explains them in plain language. Use for the weekly site check.

Researches the target market with verifiable sources and trend analysis. Use at the start of an analysis.

Compares competitor prices against our offer. Use to decide positioning.

Generates the complete competitor card with prices, reviews, and positioning. Use for periodic analyses.

Synthesizes research into a document with quotes and confidence levels. Use to close an analysis.

Plans the weekly editorial calendar with themes, formats, and deadlines. Use at the start of the week.

Generates optimized captions for Instagram, LinkedIn, TikTok, and Facebook. Use to write the text of an already planned post.

Researches hashtags and trends per platform with engagement analysis. Use before publishing.

Adapts existing content to multiple channels keeping tone consistent. Use to maximize already produced content.

Generates the social channel performance report with trends and actions. Use at month or week end.

Costruisce la lista contatti con brainstorm guidato, segmentazione caldo/tiepido/freddo e ordine di priorità. Usare quando si parte da zero o si vuole riordinare la lista.

Scrive 2 varianti brevi di messaggio di approccio personalizzate sulla relazione reale col contatto. Usare solo su contatti con relazione esistente o consenso; ogni bozza passa il compliance-check ed è da approvare.

Gestisce la pipeline Nuovo > Contattato > Interessato > Presentazione fissata > Presentazione fatta > Follow-up > Cliente/Incaricato > Non ora > Non interessato con promemoria e cadenza. Usare ogni mattina per i follow-up del giorno e dopo ogni interazione.

Prepara risposte oneste a 'non ho tempo', 'è una piramide', 'costa troppo' e simili, senza manipolazione. Usare quando un contatto esprime dubbi o resistenze.

Prepara inviti, propone slot dal calendario, crea l'evento con link video e promemoria, e dopo l'incontro chiede l'esito e programma il follow-up. Usare per ogni presentazione o call di approfondimento.

Crea il piano di onboarding 30/60/90 giorni con checklist del primo mese e primi passi. Usare a ogni nuovo ingresso nel team; l'output lungo esce come file scaricabile.

Calcola quando finisce il prodotto, prepara messaggi gentili di riordino e richieste di feedback. Usare per clienti attivi con acquisti tracciati.

Crea calendario editoriale, caption, storie, hashtag e disclaimer per i social, sempre con controllo conformità. Usare per la presenza social dell'incaricato.

Scansiona qualsiasi bozza (messaggio, post, email, script) per claim di guadagno e salute, scarsità falsa, pressione e mancata trasparenza; restituisce semaforo verde/giallo/rosso con riscrittura. Sempre attiva prima di consegnare una bozza.

Sintesi settimanale di attività, conversioni e prossimi passi con gap rispetto all'obiettivo del mese e 3 azioni per la settimana. Usare il lunedì mattina e su richiesta.

Prepara 1-to-1, riconoscimenti e riunioni di team per i team leader. Usare per la gestione e la motivazione del team in modo etico.