Support & Reputation
Customer support and review management
Customer service suite: knowledge-base answers with escalation, ticket urgency classification, review reply drafts with sentiment analysis, complaint handling, and brand tone of voice.
Download includes every SKILL.md, ready to install manually.
Official skills included
All official skills of a plugin are included in the agent price. Install, remove and download freely: no extra fee.
Premium skills (add-on)
A premium plugin is a separate add-on, enabled on a single agent. It's a one-off fee per installation and the skills it contains stay active while the add-on is active.
The skills you create and upload are always free and private to your account, even with a premium plugin active.
Included skills (4)
Knowledge Base Answer
Answers customer questions from the company knowledge base. Use when the question has a documented answer; escalate if uncertain.
Low
Knowledge Base Answer
Answers customer questions from the company knowledge base. Use when the question has a documented answer; escalate if uncertain.
Urgency Classification
Classifies tickets by urgency (critical, high, medium, low) based on SLA and customer impact. Use for every new ticket.
Low
Urgency Classification
Classifies tickets by urgency (critical, high, medium, low) based on SLA and customer impact. Use for every new ticket.
Required permissions
Example requests
«I have 12 tickets open since yesterday, tell me which to handle first»
See detailsReview Reply Draft
Drafts a review reply analyzing sentiment. Use to answer positive or negative reviews.
Medium
Review Reply Draft
Drafts a review reply analyzing sentiment. Use to answer positive or negative reviews.
Required permissions
Example requests
«This review is negative about delivery, shall we reply?»
See detailsComplaint Handling
Handles complaints with a standard procedure, verifies resolution feasibility, and keeps the log. Use for formal complaints.
High
Complaint Handling
Handles complaints with a standard procedure, verifies resolution feasibility, and keeps the log. Use for formal complaints.
Required permissions
Example requests
«Customer complaint order #331: arrived broken and no reply for 5 days»
See detailsHow it works in chat
The agent sees only the name and description of each enabled skill. The full instructions are loaded only when the request matches, so your context stays clean.
High-risk actions (emails to customers, publishing, payments, cancellations) require your explicit approval.