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SupportVersion 1.0.0Medium

Review Reply Draft

Drafts a review reply analyzing sentiment. Use to answer positive or negative reviews.

Pack: Support & Reputation
Download .zipInstall on my agent · Support Agent

Procedure

  1. 1Analyze sentiment: positive, neutral, negative (and severity if negative)
  2. 2For positive: thank by name and invite to buy again
  3. 3For negative: acknowledge the issue, apologize without blame, offer direct contact, never argue publicly
  4. 4Keep the brand tone of voice and cite no customer personal data
  5. 5Prepare the draft: publishing remains an action requiring approval

Rules

  • · Never reply defensively or sarcastically
  • · 100 words max, no monetary promises
  • · No personal data beyond the already published name

Expected output

Reply draft + detected sentiment + possible escalation flag

When not to use it

  • · Review alleging personal data issues or fraud: escalate before replying
  • · Request for a fake review or unjustified removal: never

Example requests

«This review is negative about delivery, shall we reply?»