Refund Policy

1. Digital Services and Withdrawal Right

AgentCloud provides digital services delivered immediately. Under EU consumer law you have a right of withdrawal within 14 days of purchase, which lapses as soon as the service begins with your express consent.

By subscribing you request the immediate start of the service and acknowledge that activated subscriptions are therefore non-refundable, except in the cases described in this policy, which forms an integral part of the Terms of Service.

2. Cases Where a Refund Is Due

We refund in the following cases:

Incorrect or duplicate charges: the disputed amount is refunded in full, including any tax applied.

Prolonged unavailability attributable to AgentCloud: if the agent you subscribed to cannot be used for reasons depending on us, the refund is prorated for the unused period (for example 15 days of downtime on a monthly subscription correspond to 50% of the fee).

Defect not resolved: if a paid agent does not perform the function described on its product page and we cannot fix it within 15 days of your report, we refund the unused part of the period.

3. Cases Where a Refund Is Not Due

Unused token allowances do not carry over to the following month and are not refunded.

Metered overage already billed is not refundable: it corresponds to processing you actually used, at €0.30 per 1,000 extra tokens within the plan safety cap.

Activated and used subscriptions are not refundable other than in the cases above, including if you simply stop using the agent or forget to cancel before renewal.

Accounts suspended for breach of the Terms of Service (for example unlawful use or abuse of the infrastructure) are not entitled to a refund.

We do not refund fees for problems caused by third-party services you connected, or by your own systems and credentials.

4. How to Request a Refund

Write to legal@agentcloud.agency from the email address of your account, including: the account email, the agent or subscription concerned, the charge date and amount, and the reason for your request (with any evidence, for example error messages or screenshots).

We review requests within 5 business days of receipt and reply with the outcome; if we need more information the deadline restarts from your reply. Requests sent more than 60 days after the charge may be declined, subject to mandatory legal rights.

5. Timing and Method of Refund

Approved refunds are issued through the original payment method (Stripe or PayPal), typically within 5-10 business days depending on the card network, PayPal and your bank; the timing of the credit depends on your provider.

Refunds are issued in the same currency as the charge (EUR). We cannot refund to a card or account different from the one used for payment.

6. Chargebacks and Payment Disputes

If you believe a charge is wrong, contact us at legal@agentcloud.agency before opening a dispute with your bank, card network or PayPal: we can almost always resolve it faster.

If you open a chargeback, we may suspend the subscription and access to the agent while the dispute is pending, and provide the payment provider with the records of the charges and usage. If the dispute is resolved in your favour, the refund follows the provider's process.

7. Governing Law and Mandatory Rights

This policy is governed by Italian law. Nothing in it limits or replaces the mandatory protections that consumer law grants you; in case of conflict, the rule most favourable to the consumer prevails.

As a consumer you may turn to your national consumer authority, the European Consumer Centre network, or the Italian Garante per la protezione dei dati personali for matters concerning personal data. The competent courts are those indicated in the Terms of Service.

Billing relationships between companies (B2B) are governed by the Terms of Service and any signed order.

8. Contact

Refunds and billing: legal@agentcloud.agency

Account support: support@agentcloud.agency