Customer support around the clock
Agents answer the repetitive questions about products, shipping and orders using your store's real data — and hand over to a person when the situation calls for it.
The cost of repetitive questions
The same question arrives ten times a day, at all hours, and the right answer is always the same — but typing it by hand costs time everything else needs.
- “Where is my order?” repeated dozens of times a week
- Questions about sizes, compatibility and materials answered wrong on the first try
- Messages outside office hours waiting until the next morning
How it works, step by step
- 1
Connect the channels
Site chat, email and WhatsApp become a single queue: every question enters where the customer writes it.
- 2
Give agents your resources
Catalogue, help pages, shipping and returns policies: answers come from there, not from generic guesses.
- 3
Answers with real data
“Order 1042 shipped yesterday and arrives Thursday”: agents query Shopify instead of guessing.
- 4
Humans step in when needed
Complaints, exceptions and sensitive requests reach a person with context already attached: nothing is lost.
Everything it does for you
Product answers
Availability, sizes, materials and compatibility answered from catalogue data, always current.
Order tracking
Status, shipping and delivery queried directly on the store, no manual copy-paste.
Returns & refunds
Explains the process step by step under your rules and prepares the paperwork when needed.
Always listening
Nights, weekends and peaks: the queue doesn't grow while the team is off.
Human handoff
When it matters, the conversation moves to a person with the full history attached.
Theme summaries
See which questions come up most: the best input for better product pages and FAQs.
Connects to your tools
Answers come from your store's data and land where your customers already write, keeping the team informed on internal channels.
Agents for this solution
support-agent for questions, order-shipping-manager for orders: together they clear most of the queue.
Support Agent
Answers tickets 24/7 from your company knowledge base and escalates intelligently only when needed.
Order & Shipping Manager
Tracks customer orders, synchronizes shipping carriers and flags fulfillment delays automatically.
Email Agent
Reads, classifies and manages operational email: AI replies, drafts and escalation of what matters.
WhatsApp Agent
Handles WhatsApp conversations automatically: replies, qualifies leads and books appointments.
Frequently asked questions
Does it make things up?
No: order and availability answers come from querying your store. If the information isn't there, the agent says so instead of improvising.
Can it handle complaints and delicate situations?
It handles them up to a limit you set, then hands over to a person with the full history: the customer never repeats themselves.
How many languages does it answer in?
The customer's language: the agent recognises the request and replies consistently — useful if you sell outside your home market.
What does it cost to answer all these questions?
It depends on the plan: each run consumes your subscription's token pool, with a safety cap that prevents surprises.
The queue clears itself
Turn on automatic support and leave the team only the conversations where a person is needed.