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Customer ServicePopularSame day GDPR-ready

Reviews & Reputation AgentMonitors Google Business reviews, reads the sentiment and replies with personalised, empathetic messages.

The Reviews Agent protects and builds your business reputation on Google Business Profile. It analyses customer feedback, spots recurring issues and drafts kind, on-point replies ready to publish once you approve them.

For Restaurants, hotels, shops and local businessesBuilt for GDPR-aware business workflows

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Review watch

Google Business

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Sentiment

pain/praise

—

Draft reply

empathetic tone

1-click

Publish

after approval

Try in chat Talk to us
Works withGoogle Business ProfileSlackWhatsApp

Recommended skills for this agent

Skills are procedures the agent loads only when the request matches. Every skill still stays within the permissions of the connected integrations.

0 active skills

Connect these apps to get the most out of the skill. The skill stays installed and keeps working in reduced mode.

Support & Reputation

Recommended4

Customer support and review management

Reviews & Reputation handles reviews and reputation

See details .zip

Missing integrations

Connect these apps to get the most out of the skill. The skill stays installed and keeps working in reduced mode.

SlackSlackSlack handles human escalationConnect in 2 minutes
NotionNotion is the knowledge base (RAG)Connect in 2 minutes

  • Knowledge Base Answer

    Low

    Answers customer questions from the company knowledge base. Use when the question has a documented answer; escalate if uncertain.

  • Urgency Classification

    Low

    Classifies tickets by urgency (critical, high, medium, low) based on SLA and customer impact. Use for every new ticket.

  • Review Reply Draft

    Medium

    Drafts a review reply analyzing sentiment. Use to answer positive or negative reviews.

  • Complaint Handling

    High

    Handles complaints with a standard procedure, verifies resolution feasibility, and keeps the log. Use for formal complaints.

E-commerce Operations

Compatible5

Manage catalog, orders and inventory

Reviews & Reputation uses order data for reviews

See details .zip

Missing integrations

Connect these apps to get the most out of the skill. The skill stays installed and keeps working in reduced mode.

WooCommerceWooCommerce provides catalog and ordersConnect in 2 minutes
ShopifyComing soonThe integration is not available yet: the agent still prepares the work and exports it, without writing to the app.

  • Catalog Search

    Low

    Searches products in the catalog and generates cart links. Use when the customer asks about products, availability, or prices.

  • Order Tracking

    Low

    Checks order status and provides tracking. Use for requests like 'where is my order' or shipping updates.

  • Discount Management

    Medium

    Handles discount codes and promotions. Use for discount or promotion requests; requires approval for discounts above 20%.

  • Stock Alert

    Low

    Monitors stock levels and generates reorder forecasts. Use to alert when a product falls below the minimum threshold.

  • Sales Summary

    Low

    Generates a daily, weekly, or monthly sales report with key metrics and change versus the previous period.

Social Media

Compatible5

Manage social presence

Reviews & Reputation handles social reviews

See details .zip

Missing integrations

Connect these apps to get the most out of the skill. The skill stays installed and keeps working in reduced mode.

Google SheetsGoogle SheetsSheets for the editorial calendarConnect in 2 minutes

  • Editorial Calendar

    Low

    Plans the weekly editorial calendar with themes, formats, and deadlines. Use at the start of the week.

  • Caption Generation

    Low

    Generates optimized captions for Instagram, LinkedIn, TikTok, and Facebook. Use to write the text of an already planned post.

  • Hashtag Research

    Low

    Researches hashtags and trends per platform with engagement analysis. Use before publishing.

  • Content Repurposing

    Low

    Adapts existing content to multiple channels keeping tone consistent. Use to maximize already produced content.

  • Performance Report

    Low

    Generates the social channel performance report with trends and actions. Use at month or week end.

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