AgentCloud
AgentCloud
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Customer ServicePopular1 day GDPR-ready

Support AgentAnswers tickets 24/7 from your company knowledge base and escalates intelligently only when needed.

The Support Agent resolves customer requests at any hour. Trained on your documents and FAQs through a RAG knowledge base, it gives empathetic and accurate answers. If a problem needs a human, it prepares a detailed briefing and notifies the team.

For Service companies, SaaS and online storesBuilt for GDPR-aware business workflows

24/7

Coverage

KB + escalation

< 30s

First reply

avg on simple tickets

80%

Auto-resolved

without human

4,7/5

CSAT

est. satisfaction

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Works withZendeskIntercomHelp ScoutSlack

Recommended skills for this agent

Skills are procedures the agent loads only when the request matches. Every skill still stays within the permissions of the connected integrations.

0 active skills

Connect these apps to get the most out of the skill. The skill stays installed and keeps working in reduced mode.

Support & Reputation

Recommended4

Customer support and review management

Support Agent handles tickets and knowledge base

See details .zip

Missing integrations

Connect these apps to get the most out of the skill. The skill stays installed and keeps working in reduced mode.

SlackSlackSlack handles human escalationConnect in 2 minutes
NotionNotion is the knowledge base (RAG)Connect in 2 minutes

  • Knowledge Base Answer

    Low

    Answers customer questions from the company knowledge base. Use when the question has a documented answer; escalate if uncertain.

  • Urgency Classification

    Low

    Classifies tickets by urgency (critical, high, medium, low) based on SLA and customer impact. Use for every new ticket.

  • Review Reply Draft

    Medium

    Drafts a review reply analyzing sentiment. Use to answer positive or negative reviews.

  • Complaint Handling

    High

    Handles complaints with a standard procedure, verifies resolution feasibility, and keeps the log. Use for formal complaints.

Documents & Office

Compatible6

Manage documents and office

Support Agent answers customer questions

See details .zip

Missing integrations

Connect these apps to get the most out of the skill. The skill stays installed and keeps working in reduced mode.

Microsoft WordMicrosoft WordWord for document creationConnect in 2 minutes

  • PDF Summary

    Low

    Reads and summarizes a PDF document extracting key points. Use for contracts, invoices, manuals, and long reports.

  • Data Extraction

    Low

    Extracts structured data from documents (tables, dates, amounts). Use to populate spreadsheets or reports.

  • Document Q&A

    Low

    Answers questions about document content with quotes. Use when the user asks about an uploaded document.

  • Document Creation

    Medium

    Creates and edits Word, Excel, and PowerPoint documents. Use when a new document is needed or an existing one updated.

  • Version Comparison

    Low

    Compares two document versions and lists differences. Use for contract revisions or drafts.

  • Save to Google Docs

    Medium

    Creates a Google Doc from title and Markdown, appends content and tables. Use to save chat deliverables to Docs.

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