Connecting Gmail & Google Workspace
Authorize Gmail to enable automated email drafting, inbox sorting, and support triage.
Integrating Gmail gives agents the ability to read customer inquiries and compose ready-to-send draft responses.
Requested Scopes#
AgentCloud requests the minimum necessary scopes to read email threads and create drafts. Outward messages can be restricted to draft-only mode.
Setup Walkthrough#
- 1
Select Gmail Connector
Open /integrations and click 'Connect' next to Gmail.
- 2
Google Consent Screen
Select your Google or Google Workspace account and authorize access.
- 3
Activate Email Agent
Assign the connection to Email Manager or Customer Support Agent.
Draft Mode Guarantee#
Safety First
By default, agents create drafts in your Gmail inbox rather than sending directly. You can review and hit 'Send' yourself, or enable auto-send for verified routines.
Next Steps#
Connect Google Calendar to enable coordinated appointment scheduling.