Handling Approvals in Chat
Approve, reject, or modify agent actions in real time directly from the conversation stream.
Whenever an agent determines that an action could modify production data or incur costs, it generates an approval card in chat rather than executing silently.
When Approvals are Requested#
- Refunds and monetary transactions.
- Sending outward emails to external customer addresses.
- Updating catalog product pricing or deleting records.
- Custom actions marked with risk_level: high.
Inline Approval Cards#
- 1
Inspect Parameters
The card displays the target action, the tool being invoked, and exact payload arguments.
- 2
Click Approve or Reject
Press 'Approve' to proceed immediately, or 'Reject' with an optional note to instruct the agent to try a different approach.
- 3
Logged in Audit Trail
The decision and user timestamp are recorded in the permanent activity stream.
Multi-Admin Coordination
Pending approvals also show a live badge in the dashboard sidebar, allowing teammates with managerial permissions to sign off.
Next Steps#
Check our guide on message limits and token budgets.